December 7th, 2010
05:46 PM ET
He may be known for playing "Silent Bob" but director Kevin Smith has no problem airing his gripe with Virgin airlines.
In a blog post yesterday, Smith, calling himself the "Loudmouth of the Skies," sounded off about not being allowed to board his Virgin America flight despite arriving at the gate with plenty of time to spare.
"We pleaded with Manny (the unfriendly face of Virgin America JFK working the gate), pointing out the remaining time (there were still 8 minutes before scheduled departure), and pointing out that the jetway was still attached to the plane," Smith writes. "Flying as much as I do (usually up at the front of the plane), I know that the jetway only gets pulled back ONCE THE PLANE DOOR IS SECURELY CLOSED."
Making matters worse, Smith had already checked his bags, which contained his wife's medication. "They didn’t even TRY to call someone about getting the bags off," says Smith. "They can’t do that,' was all I got."
Though Smith – who was reportedly removed from a Southwest plane earlier this year for being too fat - missed his flight and vowed never to travel via Virgin again, the airline later apologized and he's had a change of heart.
"Virgin America did EXACTLY what any corporation/company should do when their customers have issues with their service: they almost instantly self-corrected," he said. "I appreciate that they’ve done their best to repair damage and apologize.
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